Last modified: October 11, 2018
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their Evidence software or recurring product. Customers may cancel their subscriptions at any time. Evidence will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
Any “done for you” services rendered by Evidence staff are non-refundable, regardless of your subscription status.
Evidence accepts payments via credit/debit card. Payment by any other means, such as by check or wire transfer, is on a per-customer basis and must be agreed to by Evidence. Checks must be paid in U.S. dollars and issued from a U.S. bank. Evidence currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.
Cancellations must be done verbally through a Evidence representative or through the “My Account” section of the customer’s account (https://app.Evidence.io/login). Email requests to cancel do not constitute acceptance of any cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.
Closing an account with Evidence cannot be done by simply canceling the credit/debit card. Evidence will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a Evidence representative to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
As a current or prior customer of Evidence, each customer agrees to provide Evidence 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Evidence must be the first option in billing disputes. Should Evidence receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Evidence has been given a chance to resolve the issue, Evidence has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Evidence retains the right to collect on any rendered services or fees that are due. Evidence will submit any disputed amounts to a collection agency. Once a chargeback has been received, Evidence will immediately suspend the account until the matter is resolved.
Customer agrees to the following thresholds:
Business Plus Plan
Business Unlimited Plan
* Exceeding the established usage thresholds will cause the customer’s plan to automatically upgrade to the next Evidence Plan at the next billing cycle.
Subscription fees for Evidence are nonrefundable. No exceptions.
Evidence subscription fees will appear on your credit card statement as “Evidence.io”.